Shipping policy

SHIPPING POLICY

Processing & Fulfillment

At Poppy+Lily, we take pride in the artisanal nature of our products. Each item is handcrafted with care in small batches.

  • Processing Time: Standard orders are typically processed and prepared for shipment within 3–5 business days.

  • Large/Custom Orders: Please allow additional time for larger orders or during peak holiday seasons.

  • Order Status: You will receive a shipping confirmation email with tracking information as soon as your order is on its way.

Shipping Rates & Estimates

  • Customer Responsibility: Shipping charges for your order will be calculated and displayed at checkout. All shipping costs are the responsibility of the customer.

  • Carrier Options: We primarily ship via USPS and UPS to ensure your self-care items arrive safely and promptly.

  • Estimated Delivery: Once processed, domestic shipping typically takes 3–7 business days depending on your location and the shipping method selected at checkout. Please note that delivery dates are estimates provided by the carrier and are not guaranteed.

Shipping Address Accuracy

Please double-check your shipping address during checkout. We are not responsible for orders delivered to an incorrectly provided address. If a package is returned to us due to an insufficient address, the customer will be responsible for any additional shipping fees to resend the package.

Damages & Missing Packages

  • Damaged Items: If your order arrives damaged, please contact us at hellopoppylily@gmail.com within 48 hours of delivery. Please include your order number and a photo of the unused product and its original packaging.

  • Lost Packages: Once a package is transferred to the carrier, the risk of loss passes to the customer. We recommend monitoring your tracking number closely. If your package is marked as "delivered" but you have not received it, please contact the carrier directly to open a claim.

Returns Due to Shipping

As noted in our Refund Policy, we do not offer returns or exchanges due to the personal nature of our cosmetic-grade products. This includes items that have been opened or delayed in transit.